*If entries are correct, please call us as we may still be able to arrange a plan for you.
This section is for our clients who currently have an active, or non-expired, policy. If you have never purchased insurance through us or if your insurance has expired, you will need to make a new purchase before proceeding. Please visit
or use the menu bar at the top of the page to navigate to the appropriate category.
You can print ID card, print visa letter, print certificate wording, perform online extensions, access provider directory, get claim forms and learn claims procedures, learn about cancellations and refunds.
Have questions? No worries, we have you covered.
That information is located in the email confirmation you received after your purchase. You may also have received the insurance documents by postal mail. Please look at any of these to find the plan name / number.
ID card has a certificate number or / and ID number. Please look at the first few characters and match them with the prefix given after the plan name, in the drop down list above.
For your safety and security, we are legally required to receive the cancellation request from you in writing.
Certificate wording (policy) is a general document that is meant for everyone who has purchased the same insurance plan, as the benefits are the same. Your name and other details are mentioned in the confirmation of coverage document (or email) that you received and are specific to your purchase. Both of those documents are used collectively for a specific purchase.
To avoid fraudulent activity, insurance companies can only make the minor corrections to names, such as typos. It is not possible to replace a name; in this situation, you would have to cancel the insurance with the wrong name and repurchase the insurance with the correct name.
Most plans allow you to extend your insurance online.
However, once your plan has expired, there is no grace period. You must repurchase the insurance on this web site insubuy.com or you can contact us and we would be glad to do complete the application over the phone for you.
Yes. Many plans allow you to print the visa letter online soon after purchasing the insurance. Some of the plans send you an email confirmation with the visa letter either as an attachment or as a link. However, if the specific plan you have purchased does not allow that, please contact us and we would be glad to get you the visa letter (this could take 2 to 3 business days).
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